Warranty service implies the consumer's right, based on the legislation of Georgia, to request free repair or replacement, withdrawal from the contract, or price reduction within 2 (two) years from the purchase of the item if the item turns out to be defective during the warranty period. If the goods are found to be defective within six months after the consumer receives the goods, until proven otherwise, it is presumed that the defect existed at the time of delivery of the goods, if this is possible given the nature of the goods or the defect. In this case, the burden of proof rests with the trader. If the consumer discovers a defect in the goods after six months from receiving the goods, the burden of proving that the defect existed at the time of delivery lies with the consumer.

The consumer has the right to demand from "Zoommer Georgia" the free repair or replacement of the item, except when this is impossible due to the nature of the item or requires a disproportionate or unreasonably high cost.

The item must be repaired or replaced within a reasonable time, not exceeding 15 working days. If repairing the item requires purchasing a spare part abroad or sending the item abroad to the manufacturer's authorized service center, the repair period will be 30 working days.

Free repair or replacement of the item means that "Zoommer Georgia" covers all expenses (including postage, labor, and materials costs) necessary to ensure the item's conformity with the conditions stipulated in the contract.

The consumer has the right to demand a reduction in the price of the item or refuse the contract if one of the following conditions exists:

• Repair or replacement of the goods is impossible within a reasonable time;
• "Zoommer Georgia" did not repair or replace the item within a reasonable time and the consumer lost interest in the performance of the contract;
• Repair or replacement of the goods by "Zoommer Georgia" will cause significant inconvenience to the consumer. Compensation in accordance with the rules established by the legislation of Georgia.

The consumer does not have the right to refuse the contract if the defect in the goods is minor*

When determining how disproportionate or unreasonably high the cost is, the following conditions must be considered:

• a) The price of the item or service if it complies with the conditions provided in the contract;
• b) The degree of non-compliance of the item or service with the conditions provided in the contract;
• c) An alternative possibility to eliminate the defect in the item without causing inconvenience to the consumer.

Warranty service is provided by "Technoline" LLC.

• The warranty period has expired;
• The warranty card is not presented / is lost and the purchase cannot be identified otherwise;
• Data on the product has been erased, changed, or altered;
• The serial number/IMEI code on the item is unreadable / peeled off, making it impossible to identify the goods;
• The damage is caused by the removal of the seal. • The defect is caused by mechanical damage to the device;
• The device was used for purposes contrary to its intended use;
• The device has been dismantled (opened) for arbitrary repair or any other purpose that caused damage to the item;
• The damage is caused by a computer virus or inappropriate files;
• The damage is caused by the penetration of foreign bodies or liquids into the mechanism;
• The damage is caused by the violation of operation and storage rules and conditions.

The commercial warranty does not limit the conditions of the legal warranty. Under the commercial warranty, the item will be replaced in the following cases:

• If a visual defect is detected upon opening the item, at the moment of purchase, in the presence of a "Zoommer Georgia" representative;*
• If the purchased item is found to have a factory defect within 7 (seven) calendar days from purchase (excluding visual damage and software flaws), and the item is presented to "Technoline" LLC within this period by the consumer, and "Technoline" confirms the factory defect with a replacement act;
• The item is replaced with an item of the same or higher value (with the consumer paying the difference) that is on sale at "Zoommer Georgia" at the time of replacement. The value of the item is determined from the price paid by the consumer at the time of purchase.

When purchasing an item based on a distance contract or an off-premises contract, the consumer has the right to refuse the distance contract and/or off-premises contract within 14 calendar days without specifying any reason. In such a case, the consumer is obliged to return the item to "Zoommer Georgia" at their own expense (transportation, dismantling, and others). The return of remotely purchased goods is possible if the value of the item exceeds 30 GEL.

To see detailed conditions and the form for returning an item, please visit the link: https://zoommer.ge/info/nivtis-dabruneba. The filled form must be sent to the following address: [email protected]

Please visually inspect the purchased item at the time of purchase, as the item you are acquiring will only be replaced in the future in case of discovering an initial defect.

Please do not leave your device on the charger longer than necessary.

When purchasing an additional charging block, make sure that the voltage (V) and amperage (A) of the new charging block match the voltage and amperage of your item.

For your device to work properly, please use a licensed operating system, office, and other software.

If you plan to add/increase memory or RAM in the laptop, please contact the manufacturer's authorized service center. Replacement of any part at your request should be carried out only with their assistance.