When a consumer purchases an item based on a distance contract or an off-premises contract, the consumer has the right to withdraw from the contract without giving any reason within 14 calendar days. In such a case, the consumer is obliged to return the item to "Zoommer Georgia" at their own expense (transportation, dismantling, etc.) if the value of the item exceeds 30 GEL.

Right of Withdrawal from Remote Contracts and/or Off-Premises Contracts

Except for the exceptions established by the legislation of Georgia and Article 5 of this policy, the consumer has the right to withdraw from a distance contract or an off-premises contract without giving any reason within 14 calendar days. This period is calculated:

• a) In the case of a service contract − from the conclusion of the contract;
• b) In the case of a sales contract − from the receipt of possession of the goods by the consumer or a third party designated by them (other than the carrier);
• c) In the case of partial ordering of goods by the consumer − from the receipt of possession of the last item by the consumer or a third party designated by them (other than the carrier);
• d) In the case of a contract for the regular (periodic) delivery of goods − from the first receipt of possession of the item by the consumer or a third party designated by them (other than the carrier).

In the event of withdrawal from the contract by the consumer, they shall not incur any costs (including delivery costs), except where the consumer has chosen a delivery service more expensive than the standard delivery service offered by "Zoommer," or the price of the goods has decreased as a result of use not related to establishing the nature, characteristics, and functioning of the goods. The consumer shall not be liable for covering the difference resulting from the decrease in the price of the goods if "Zoommer" has not provided them with complete information regarding the right of withdrawal as provided by law.

Withdrawal from a distance contract by the consumer automatically results in their withdrawal from any related contract and the restoration of the original condition.

The consumer is obliged to send "Zoommer" the filled form (Annex 1) or other clear evidence reflecting the consumer's decision to return the goods within the period established by the first paragraph of this article. The burden of proof for exercising the right of withdrawal within the established period rests with the consumer.

The consumer may exercise the right of withdrawal within the period established by the first paragraph of this article if they send the notification of withdrawal to "Zoommer" before the expiration of said period. The burden of proving that the right of withdrawal was exercised in accordance with this article rests with the consumer.

If "Zoommer" does not provide the consumer with information regarding the right to return goods or services as provided by this law, the return of said goods or services is possible within 12 months from the expiration of the period established by the first paragraph of this article.

If "Zoommer" provides the consumer with information regarding the right of withdrawal within 12 months from the start of the period established by the first paragraph of this article, the 7-day period for returning goods or services shall be calculated from the receipt of said information.

Exceptions to the Right of Withdrawal Without Reason

The consumer does not have the right to withdraw from the contract if:

• a) "Zoommer" has fully performed the service provided for in the contract, the performance of the service began with the consumer's prior consent, and the consumer knew that they would lose the right of withdrawal once the service was fully performed;
• b) The contract stipulates that the price of the supplied goods or services depends on fluctuations in the financial market which "Zoommer" cannot control and which occurred within the period established by this law for exercising the right of withdrawal;
• c) The supplied goods or services are made to the consumer's individual order or are clearly personalized;
• d) The supplied goods are liable to deteriorate or expire rapidly;
• e) Sealed goods were supplied, which were unsealed after delivery and thus cannot be returned due to health protection or hygiene reasons;
• f) The supplied goods, after delivery, according to their nature, are inseparably mixed with other items;
• g) Sealed audio or video recordings or computer software were supplied and were unsealed after delivery;
• h) Digital content was supplied on a non-tangible medium, the performance of the contract began with the consumer's prior consent, and the consumer acknowledged that they thereby lost their right of withdrawal.

Consequences of Withdrawal from the Contract

As a result of withdrawal from the contract, the obligations undertaken by the parties under the distance contract or off-premises contract are nullified, and what the parties received through its performance is returned to them.

2. In case of withdrawal from the contract, "Zoommer" is obliged to:

• a) Refund the consumer the amount paid, as well as the amount paid for delivery costs (if any), fully and without delay, no later than 14 calendar days from receiving the notification of withdrawal. "Zoommer" is not obliged to refund the additional costs related to the consumer's choice of a delivery service other than the standard or least expensive delivery service offered by "Zoommer";
• b) Refund the amount using the same means of payment used by the consumer, unless the consumer has agreed to the use of another means of payment and no additional costs are incurred.

In case of withdrawal from a sales contract, "Zoommer" has the right to withhold the refund until it receives the goods back or receives proof from the consumer that the goods have been sent back, whichever is the earliest, unless "Zoommer" has offered to collect the goods itself.

In case of withdrawal from the contract, the consumer is obliged to:

• a) Return the goods to "Zoommer" or a third party authorized by it immediately after sending the notification of withdrawal, but no later than 7 calendar days, unless "Zoommer" has offered to collect the goods itself;
• b) Bear only the direct cost of returning the goods, unless "Zoommer" has agreed to bear this cost or failed to inform the consumer that they would have to bear this cost. In the case of an off-premises contract where the goods were delivered to the consumer's home, "Zoommer" is obliged to collect the goods at its own expense if, due to the nature of the goods, they cannot be returned by post.