The terms used in this Trade Policy have the following meanings:

• “Website” - means www.zoommer.ge, through which the sale of goods and/or offering/implementation of services takes place;
• "Goods" - any movable item, as well as property value placed therein and/or distributed in digital form;
• “Company” or “Trader” - "Zoommer Georgia" LLC (legal address: #8 Tsabadze St., Tbilisi; actual address: #1 Ak. Tsereteli Ave., Tbilisi; identification number: 202462717; e-mail: [email protected]; tel: 032 260 30 60), which is registered in accordance with the legislation of Georgia and to which the website www.zoommer.ge belongs;
• “Consumer” - any natural person who acquires or subsequently uses goods primarily for personal consumption and not for the purpose of carrying out trade, entrepreneurial, craft, or other professional activities, both on-premises or off-premises, as well as through registration on "Zoommer's" website www.zoommer.ge;
• “Parties” - means "Zoommer" and the consumer;
• “Account” - means the account registered by the consumer on "Zoommer's" website;
• “Registration” - means the consumer going through a special procedure on "Zoommer's" website and creating an account for the purpose of purchasing a product and/or receiving a service;
• “Authorization” - an action performed by the consumer through the account registered on "Zoommer's" website;
• “Distance Contract” - a contract concluded between "Zoommer" and the consumer using exclusively one or more means of distance communication, through an organized scheme for distance sales or service provision, which does not require the physical presence of the consumer and the trader. Furthermore, a contract is not considered a distance contract if the consumer and "Zoommer" agreed on the terms of the contract on-premises and the contract was concluded at a distance only after that;
• “Commercial Premises” - any immovable or movable object where "Zoommer" usually carries out commercial activities;
• “Warranty Service” - means the free and necessary repair of damaged goods after sale by "Zoommer" or its contractor according to the rules specified in the warranty card;
• “Personal Data” - any information relating to an identified or identifiable natural person. A person is identifiable when it is possible to identify them directly or indirectly, in particular by an identification number or by physical, physiological, psychological, economic, cultural, or social characteristics specific to that person;

"Zoommer" is obliged to deliver the goods to the consumer without delay, but no later than 14 working days from the conclusion of the contract, unless otherwise provided by the contract and the consumer is informed of and agrees to this.

If "Zoommer" failed to fulfill the obligation within the period established by paragraph 1 of this article, the consumer is entitled to set a reasonable additional period for "Zoommer" to fulfill the obligation. After the expiration of the additional period, in case of non-fulfillment of the obligation, the consumer has the right to refuse the contract and demand compensation for damages in accordance with the rules established by the civil legislation of Georgia.

Setting the additional period provided for by paragraph 2 of this article is not mandatory if it is obvious that it will not have any result, or if the consumer linked the fulfillment of the contract to the timely receipt of the goods. 4. If the goods are not delivered to the consumer due to their unavailability, "Zoommer" is obliged to immediately notify the consumer about this.

"Zoommer" is obliged to transfer to the consumer goods that comply with the conditions provided in the contract.

Goods are considered to comply with the conditions provided in the contract:

• a) If they match the description provided to the consumer by "Zoommer" and possess the same qualities as the sample of the goods presented to the consumer by "Zoommer";
• b) In the absence of a description provided by "Zoommer" to the consumer, the goods are considered to comply with the conditions provided in the contract if they are fit for the purpose communicated by the consumer to "Zoommer" at the time of conclusion of the contract and agreed to by "Zoommer";
• c) If the consumer does not inform "Zoommer" about the purpose for which they want to use the goods, then the goods are considered to comply with the conditions provided in the contract if they are fit for the purpose for which they are normally used.

If the purpose of the normal use of the goods cannot be determined, the goods are considered to comply with the conditions provided in the contract if they possess the qualities of goods of the same type and function as goods of that type, furthermore, which the consumer could reasonably expect given the nature of the goods and the public statements made by "Zoommer", the manufacturer, its representative, or another person responsible for placing them on the market, including through advertising and/or labeling.

A defect resulting from the incorrect installation of the goods by "Zoommer" or under its responsibility is equivalent to non-conformity of the goods with the conditions provided in the contract (defect), if the installation of the goods was part of the contract. This rule also applies to goods that are to be assembled or installed by the consumer and were assembled or installed incorrectly due to shortcomings in the instructions provided with the goods.

For the purposes of this article, goods are not considered defective if, at the time of the conclusion of the contract, the consumer knew or ought to have known that the goods were defective.

"Zoommer" shall not be held liable for a public statement about goods or services if:

• a) It did not have or could not have had information about this statement;
• b) The information contained in this statement was changed before the conclusion of the contract;
• c) This statement could not have influenced the consumer's decision to purchase the goods or services.

If the goods turn out to be defective, the consumer has the right to demand from "Zoommer" the elimination of the defect (free repair or replacement of the goods, price reduction) or withdraw from the contract.

Repair and replacement of goods are the primary rights of the consumer. The consumer has the right to demand from "Zoommer" the free repair or replacement of the goods, except when this is impossible due to the nature of the goods or requires disproportionate or unreasonably high costs.

The goods must be repaired or replaced within a reasonable time, in such a way as not to cause significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which they acquired these goods.

Free repair or replacement of goods implies the bearing of all costs by "Zoommer" (including postage, labor, and materials costs) necessary to ensure the conformity of the goods with the conditions stipulated in the contract.

The consumer has the right to demand a reduction in the price of the goods or refuse the contract if one of the following conditions exists:

• a) If the repair or replacement of the goods is impossible within a reasonable time;
• b) "Zoommer" did not repair or replace the goods within a reasonable time and the consumer lost interest in the performance of the contract;
• c) Repair or replacement of the goods by "Zoommer" will cause significant inconvenience to the consumer.

In case of withdrawal from the contract, the consumer has the right to demand compensation for damages caused by the non-fulfillment of the contract in accordance with the rules established by the legislation of Georgia.

The consumer does not have the right to withdraw from the contract if the defect of the goods is minor.

When determining how disproportionate or unreasonably high the cost is, the following conditions must be taken into account:

• a) The price of the goods or services in case of their conformity with the conditions provided in the contract;
• b) The degree of non-conformity of the goods or services with the conditions provided in the contract;
• c) An alternative possibility to eliminate the defect of the goods without causing inconvenience to the consumer.

The commercial warranty does not limit the conditions of the legal warranty.

Within the framework of the commercial warranty, the item will be replaced in the following cases:

• If a visual defect is detected immediately upon opening the item, at the moment of purchase, in the presence of a representative of "Zoommer Georgia";*
• If the purchased item is found to have a factory defect within 7 (seven) calendar days of purchase (excluding visual damage and software flaws), and the item is presented to "Technoline" LLC within this period by the consumer, and "Technoline" confirms the factory defect of the item with an exchange act;
• The item is replaced by exchanging it for an item of the same or higher value (with the consumer paying the difference) that is currently on sale at "Zoommer Georgia" at the time of replacement. The value of the item is determined based on the price paid by the consumer at the time of purchase.

Warranty service implies the consumer's right, based on the legislation of Georgia, to demand the free repair or replacement of the item, withdrawal from the contract, or a price reduction within 2 (two) years from the purchase of the item if the item turns out to be defective during the warranty period. If the consumer discovers a defect in the goods within 6 months of receiving the goods, until proven otherwise, it is presumed that the defect existed at the time of delivery of the goods, if this is possible given the nature of the goods or the defect. In this case, the burden of proof rests with the trader. If the consumer discovers a defect in the goods after 6 months from receiving the goods, the burden of proving that the defect existed at the time of delivery lies with the consumer.

The consumer has the right to use the rights provided by the Law of Georgia "On the Protection of Consumer Rights" and Articles 4 and 5 of this Trade Policy if the defect of the goods is discovered within 2 years from their transfer to them.

The operation of paragraph 2 of this article does not apply to the sale of second-hand goods. When selling such goods, in the case determined by paragraph 2 of this article, the liability of "Zoommer" is the subject of individual agreement between the parties.

Except for exceptions established by the legislation of Georgia and this Policy, the consumer has the right to withdraw from a distance contract and/or an off-premises contract within 14 calendar days without specifying any reason. This period is calculated:

• a) In the case of a service contract - from the conclusion of the contract;
• b) In the case of a sales contract - from the moment the consumer or a third party specified by them (other than the carrier) takes possession of the goods;
• c) In the case of the consumer ordering goods in parts - from the moment the consumer or a third party specified by them (other than the carrier) takes possession of the last item;
• d) In the case of a contract for regular (periodic) delivery of goods - from the moment the consumer or a third party specified by them (other than the carrier) takes possession of the item for the first time.

In case of withdrawal from the contract by the consumer, they shall not bear any costs (including delivery costs), except when the consumer chose a more expensive delivery service than the standard delivery service offered by "Zoommer", or if the price of the goods decreased as a result of use that is not related to establishing the nature, characteristics, and functioning of the goods. The obligation to cover the difference resulting from the decrease in the price of the goods will not be imposed on the consumer if "Zoommer" did not provide them with full information about the right to withdraw from the contract provided by law.

Withdrawal from a distance contract by the consumer automatically leads to their withdrawal from the related contract and the restoration of the original condition.

The consumer is obliged to send to "Zoommer" the completed form (Annex 1) or other unambiguous evidence reflecting the consumer's decision to return the goods within the period established by paragraph 1 of this article. The burden of proof regarding the exercise of the right to withdraw from the contract provided for by this article within the established period rests with the consumer.

The consumer can exercise the right to withdraw from the contract within the period established by paragraph 1 of this article if they sent a notification to "Zoommer" about the withdrawal from the contract before the expiration of the said period. The burden of proof that the right to withdraw from the contract was exercised in accordance with this article rests with the consumer.

If "Zoommer" fails to provide the consumer with information about the right to return goods or services provided by this law, the return of said goods or services is possible within 12 months after the expiration of the period established by paragraph 1 of this article.

If "Zoommer" provided the consumer with information about the right to withdraw from the contract within 12 months from the start of the period established by paragraph 1 of this article, the 7-day period for returning the goods or services shall be calculated from the receipt of said information.

The consumer does not have the right to withdraw from the contract if:

• a) "Zoommer" has fully provided the service provided for in the contract, it started providing the service with the prior consent of the consumer, and the consumer knew that in the event of fully receiving the service, they would lose the right to withdraw from the contract;
• b) The contract stipulates that the price of the supplied goods or services depends on changes in the financial market that "Zoommer" cannot control and which occurred within the period established by this law for exercising the right to withdraw from the contract;
• c) The supplied goods or services are manufactured according to the individual order of the consumer or are clearly tailored to their personal needs;
• d) The supplied goods are perishable or have a short shelf life;
• e) They were supplied with hermetically sealed goods, the hermeticity of which was broken after delivery, and therefore, the return of the goods is impossible due to the protection of health or hygiene standards;
• f) The supplied goods, due to their characteristics, were inseparably mixed with other goods during delivery;
• g) A sealed audio or video recording or software was supplied, and its seal was broken after delivery;
• h) Digital content was supplied to them on a non-tangible medium, the performance of the contract began with the consumer's prior consent, and the consumer knew that they would thereby lose the right to withdraw from the contract;

As a result of withdrawing from the contract, the obligations assumed by the parties under the distance contract or off-premises contract are canceled, and what the parties received through its execution is returned to them.

2. In case of withdrawal from the contract, "Zoommer" is obliged to:

• a) Return the amount paid to the consumer, as well as, if any, the amount paid to reimburse delivery costs, in full, without delay, no later than 14 calendar days from the receipt of the notification of withdrawal from the contract. "Zoommer" is not obliged to return to the consumer the amount paid to reimburse additional costs associated with the consumer's choice of a non-standard or more expensive delivery service than the delivery service offered by "Zoommer";
• b) Reimburse the amount using the same means of payment that the consumer used, except when the consumer agrees to use another means of payment and incurs no additional costs.

In case of withdrawal from a sales contract, "Zoommer" has the right to refuse to return the amount until it receives the goods back or receives a document confirming the dispatch of the goods from the consumer, whichever occurs earlier, except when "Zoommer" itself undertook to take the goods back.

In case of withdrawal from the contract, the consumer is obliged to:

• a) Return the goods to "Zoommer" or a third party specified by it immediately after sending the notification of withdrawal from the contract, but no later than 7 calendar days, except when "Zoommer" itself undertook to take the goods back;
• b) Bear only the direct costs associated with returning the goods, except when "Zoommer" itself undertook to bear these costs or failed to provide the consumer with information that these costs would arise in case of returning the goods. In the case of an off-premises contract where the goods are delivered to the consumer's home, "Zoommer" is obliged to take the goods back at its own expense if, due to the nature of the goods, they cannot be sent by mail.

9.1. For the purpose of safely issuing an order placed through the online platform, protecting consumer interests, and preventing fraudulent activities, the identification of the orderer and the direct receiving (collecting) person is carried out before the physical issuance of the order.

9.2. The rules for issuing an order vary depending on the citizenship of the receiving person and the circumstance of whether the orderer directly receives the order or a third party authorized by them.

9.3. In the case of citizens of Georgia, when the orderer and the receiver (collector) are the same person: the identification of the consumer is carried out by presenting an identity document or the data contained therein.

b) After identification, the consumer confirms the receipt of items by signing, clearly indicating their name and surname.

9.4. In the case of citizens of Georgia, when the receiver (collector) of the item is a third party:

a) The information regarding issuance to a third party recorded in the order is checked, after which the receiving person is identified.

b) Identification of the third party is carried out by presenting an identity document, showing a photograph of the document, or dictating a personal number.

c) The sales document is printed, on which (below the buyer's field, in the free space) the authorized person receiving the order clearly indicates the following data: Name and Surname, Personal Number, Mobile Phone Number, and confirms by signature.

9.5. In the case of citizens of foreign countries:

a) For the identification of foreign citizens, it is necessary and mandatory to physically present an identity document (passport/ID card) or a photograph thereof.

b) In the case of presenting a physical document, "Zoommer" takes the right to keep a copy of the document, print it, and attach it to the documentation.

c) In parallel, the receiving person is obliged to clearly sign the sales document.

9.6. The signature executed on the sales document by the receiving person and the recording of the requested data are considered confirmation of the fact of receiving the order and full fulfillment of the obligation by "Zoommer".

9.7. For the purpose of consumer security, prevention of fraudulent activities, and fulfillment of obligations under tax legislation, the collected data (including sales documents, recorded data, and copies of IDs of foreign citizens) are kept in electronic and/or material form for a period of 3 years from the date of issuing the order (except when it is necessary to keep them longer according to the legislation of Georgia or within the framework of a dispute/legal proceeding).

9.8. After the expiration of the retention period, "Zoommer" ensures the safe deletion/destruction of the data. Access to these data is granted only to those authorized employees who need it to fulfill their official duties.

1.1. "Pre-Order" represents an opportunity offered to the consumer to pre-order a product that may not be in the physical stock of the company at the moment of order placement and whose receipt in stock is expected in the future.[cite: 1]

1.2. A product with Pre-Order status is marked on the website with a corresponding designation - "Pre-Order" / "წინასწარი შეკვეთა" / "წინასწარ ყიდვა".[cite: 1]

1.3. Pre-Order availability, validity period, price, pre-payable amount, estimated delivery period, and other additional conditions may vary depending on the specific product.[cite: 1]

1.4. Special Pre-Order conditions related to a specific product are available to the consumer on the product page and constitute an integral part of these terms and conditions.[cite: 1]

2.1. When placing a Pre-Order, the consumer may be required to pay a part of the product's value or the full value of the product in advance.[cite: 1]

2.2. The amount to be paid in advance may be determined by the company as a percentage of the product's value or as a fixed amount.[cite: 1] The advance payment amount applicable to a specific product will be shown to the consumer before placing the order.[cite: 1]

2.3. In case of partial payment, before placing the order, the consumer will be provided with information about:[cite: 1]

• the full value of the product;[cite: 1]
• the amount to be paid in advance;[cite: 1]
• the remaining amount to be paid;[cite: 1]
• the estimated delivery period.[cite: 1]

2.4. A Pre-Order is considered confirmed after the successful payment of the advance amount and the confirmation of the order by the company.[cite: 1]

2.5. At the moment of successful confirmation of the Pre-Order, the full price of the product is fixed.[cite: 1] Any subsequent change in the price of the mentioned product on the website does not change the full value, the paid amount, or the remaining payable amount of the already confirmed Pre-Order.[cite: 1]

2.6. Any discount or promo code used when placing the order, if any, will be reflected in the respective Pre-Order, and its conditions remain unchanged, except in cases of a different agreement with the consumer or as provided by law.[cite: 1]

3.1. The delivery date or period specified for a Pre-Order product represents an estimated delivery period.[cite: 1]

3.2. The product delivery period may change due to circumstances beyond the company's control or other objective circumstances, including manufacturers, suppliers, international or local transportation, customs procedures, or other logistical circumstances.[cite: 1]

3.3. In case of a change in the estimated delivery period, the company will notify the consumer of the updated estimated period within a reasonable time through the communication channel specified by them.[cite: 1]

3.4. The updated estimated delivery period will also be reflected in the consumer's order details.[cite: 1]

3.5. A change in the delivery period does not restrict the rights granted to the consumer by applicable legislation, the terms of use of the website, and these conditions.[cite: 1]

4.1. If the consumer paid only a part of the item(s) value when placing the Pre-Order, upon receipt of the product in stock, they will be notified about the remaining amount to be paid and the deadline for its payment.[cite: 1]

4.2. The remaining amount must be paid in full before the product is dispatched to the consumer or picked up from the company's branch.[cite: 1]

4.3. An appropriate notification and/or payment link will be sent to the consumer to pay the remaining amount.[cite: 1]

4.4. The payment deadline specified for the consumer will appear in the order details or will be indicated in the corresponding notification.[cite: 1]

5.1. If the consumer does not pay the remaining amount within the specified period, the company has the right to send an appropriate reminder to the consumer and, if necessary, set an additional reasonable period.[cite: 1]

5.2. If the consumer does not pay the remaining amount even within the additional specified period, the company has the right to cancel the Pre-Order and make the product allocated for the consumer available to other consumers.[cite: 1]

5.3. In case of cancellation on the grounds provided for in this article, the refund of the advance payment or its processing in another form at the consumer's request will be carried out in accordance with the terms and conditions of use of the website and applicable legislation.[cite: 1]

5.4. The company is authorized, considering specific circumstances, to extend the deadline for payment of the remaining amount for the consumer.[cite: 1]

6.1. The consumer has the right to request the cancellation of the Pre-Order before receiving the product, in accordance with the terms and conditions of use of the website and applicable legislation.[cite: 1]

6.2. Upon the consumer's withdrawal from the contract or cancellation of the Pre-Order in cases provided by law or these conditions, or if the company cannot ensure the delivery of the pre-ordered product, the respective Pre-Order will be canceled, and the amount paid in advance by the consumer within the scope of said order will be fully refunded in the manner and timeframes determined by applicable legislation and the terms and conditions of the website.[cite: 1]

6.3. If the product cannot be delivered, the consumer will be provided with relevant information through the communication channel specified by them.[cite: 1]

7.1. Before placing a Pre-Order, the consumer is obliged to familiarize themselves with both these general rules and the special Pre-Order conditions specified on the specific product page.[cite: 1]

7.2. Before placing a Pre-Order, the consumer confirms with an appropriate checkmark that they agree to the terms and conditions of using the Pre-Order.[cite: 1]

7.3. Without the aforementioned consent, the consumer will not be able to complete the Pre-Order.[cite: 1]

7.4. By placing a Pre-Order, the consumer confirms that before placing the order, the full price of the product, the amount payable at the current stage, the remaining payable amount, the estimated delivery period, and the additional conditions applicable to the order were clearly shown to them.[cite: 1]

8.1. Additional or different conditions may apply to a specific Pre-Order product, including regarding the advance payment amount, delivery period, or the deadline for paying the remaining amount.[cite: 1]

8.2. Such special conditions will be provided to the consumer on the respective product page and/or during the checkout process, before the order is placed.[cite: 1]

8.3. In case of a discrepancy between the special conditions of a specific Pre-Order product and these general Pre-Order conditions, the special conditions clearly provided to the consumer before order placement shall apply to the specific product, provided they do not contradict the mandatory requirements of applicable legislation.[cite: 1]

1.1 According to this Policy, you are the subject of personal data processing when you make a decision to make an online purchase of a product placed on the company's website www.zoommer.ge and/or request the provision of other services through the website of "Zoommer Georgia" LLC.

1.2 The processor of your personal data is: "Zoommer Georgia" LLC Legal address: #8 Tsabadze St., Tbilisi Identification number: 202462717 Website: www.zoommer.ge Email: [email protected]

2.1 We process your personal data only in the event of a request by you to purchase a product and/or provide a service on our website www.zoommer.ge. In case of your visit to our website, as well as viewing the characteristics of individual goods by you, the company "Zoommer Georgia" does not process your personal data.

2.2 Your personal data may be processed for the delivery of products to you and in case of delivery problems, as well as for processing your complaints and warranty claims for the product you purchased. In addition, your personal data will be processed to ensure that you have reached the mandatory minimum age established by legislation for online purchases.

3.1 For the purpose of requesting an online purchase of a product and/or providing a service by you through the website, "Zoommer Georgia" LLC processes the following personal data: Name, Surname, Personal Number, Email, Mobile Number, Date of Birth, Delivery Address, and Country.

3.2 "Zoommer Georgia" does not process special categories, biometric, and genetic data through the website. We do not process your personal data related to conducting banking operations, for example, card payments, internet installments, bank transfers. In case of carrying out these operations, the processing of your personal data will be carried out by the relevant financial institution.

4.1 In the event of a request for an online purchase and/or provision of a service through the Zoommer Georgia website, your personal data may be transferred to subcontractors, suppliers, courier service companies of "Zoommer Georgia" (for example, Georgian Post, DHL, TNT, and others) or other affiliated companies, insofar as it is necessary to fulfill the obligations assumed under the contract concluded with you.

5.1 Your personal data will be stored only if you open an account, and they are stored for the period that the registered account exists. Your personal data will be deleted as soon as your account is canceled. In addition, data will be deleted if you revoke your consent to the processing of personal data or if you request the deletion of personal data and "Zoommer Georgia" does not need to store the data according to the requirements of the legislation.

6.1 You, as a personal data subject, have the right to request:

• Information about persons authorized by "Zoommer Georgia" to process your personal data;
• The purpose and legal basis for the processing of your personal data;
• Information about the transfer of your personal data to third parties;
• Revocation of your consent to the processing of personal data;
• Updating and correcting incorrect or incomplete personal data;
• Deletion and destruction of your personal data. This right is not absolute and can only be exercised in specific cases;
• Right to appeal. In case of violation of the rules of processing your personal data by "Zoommer Georgia", you have the right to apply to the State Inspector's Service (Personal Data Protection Service) of Georgia (Address: #7 N. Vachnadze St., Tbilisi, Email: [email protected]) or the Tbilisi City Court (Address: N64 David Agmashenebeli Alley, Tbilisi, Email: [email protected]) and appeal the processing of your personal data by "Zoommer Georgia". You have the right to ask the case hearing body to block your personal data until a decision is made;

7.1 "Zoommer Georgia" is responsible for taking all organizational and technical measures and fulfilling the requirements established by the legislation of Georgia in order to ensure and protect your personal data from accidental or illegal destruction, alteration, disclosure, retrieval, any other form of illegal use, and accidental or illegal loss.

8.1 The legal basis for the processing of your personal data by Zoommer Georgia is the Law of Georgia "On Personal Data Protection" and the "Convention for the Protection of Individuals with regard to Automatic Processing of Personal Data".

8.2 Please note that you are not obliged by law or contract to provide us with your personal data. Only their unavailability may result in you being unable or not fully able to make an online purchase of a product and/or receive other services through the Zoommer Georgia website.